Shipping Policy
Last Updated: June 10, 2025
At NETUM, we are committed to delivering your orders swiftly and securely for a seamless shopping experience. Please review the following information regarding order processing, shipping options, fees, and delivery details.
NETUM offers worldwide shipping from warehouses in China, the U.S., and Europe. Large items typically ship from our China warehouse unless otherwise requested. Contact us before ordering for special arrangements. Whenever possible, orders ship from the warehouse closest to your destination.
Order Processing Time
- Standard Processing: Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. Processing includes order verification, picking, and packing.
- Peak Seasons/Promotions: During high-demand periods (e.g., Black Friday, Cyber Monday, holidays) or major sales, processing may take 3–5 business days. We will notify you of delays via website announcements.
- Order Verification: For security purposes, select orders (e.g., high-value or first-time purchases) may require additional verification.
Shipping Methods & Delivery Timelines
We offer multiple shipping options to suit your needs. Transit times begin when packages are handed to the carrier and exclude processing time. All timelines are estimates only and may vary due to destination, carrier delays, weather, or unforeseen circumstances.
Shipping from China
| Service Coverage | Shipping Method | Estimated Transit Time |
| United States | Economic | 8-15 days |
| Standard | 7-9 days | |
| Japan | Economic | 4-9 days |
| Mexico | Economic | 15-32 days |
| Canada | Economic | 10-15 days |
| Peru | Economic | 20-40 days |
| Australia, New Zealand | Economic | 8-17 days |
| Standard | 5-15 days | |
| Brazil, Chile, Colombia | Economic | 15-32 days |
| Bahrain, Israel, Jordan, Oman, Qatar, Saudi Arabia, Turkey | Economic | 5-16 days |
| Angola, Ghana, Kenya, Morocco, Nigeria, Rwanda, South Africa, Tanzania, Uganda | Economic | 11-32 days |
| Standard | 10-25 days | |
| Hong Kong, India, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam | Economic | 3-15 days |
| Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom | Economic | 7-16 days |
| Standard | 5-15 days | |
| Large Items Shipping | 3-10 days | |
| Other Regions | Economic | 10-45 days |
Shipped from the US
| Service Coverage | Shipping Method | Estimated Transit Time |
| The 48 contiguous states of the US | Ground | 3-10 days |
| Standard | 3-10 days | |
| Express | 1-5 days |
Shipping from Europe
| Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom | Classic | 3-10 days |
| Standard | 3-10 days |
Notes:
- "Business days" refer to Monday–Friday, excluding weekends and public holidays.
- Deliveries to remote areas may exceed estimated times.
- Shipments containing standalone batteries may take 15–30 business days due to regulatory requirements.
Shipping Fees
Shipping costs are calculated based on the origin warehouse and package weight. Enter your country, postal code, and city at checkout to see real-time rates.
Contact us at marketing@gzxlscan.com for bulk orders or if no shipping options display.
Free Shipping Eligibility
Orders Shipped from China:
-
Free for ≤1 kg packages (excludes accessories and orders under $30) to:
United States, Mexico, Canada, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Ukraine, Hong Kong SAR, India, Macau SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan (China), Thailand, Vietnam. -
Free for ≤0.5 kg packages (excludes accessories and orders under $30) to:
Bahrain, Israel, Jordan, Oman, Qatar, Saudi Arabia, Turkey, Brazil, Chile, Colombia, Peru, Australia, New Zealand, Angola, Ghana, Kenya, Morocco, Nigeria, Rwanda, South Africa, Tanzania, Uganda. - Free for ≤5 kg packages (excludes accessories and orders under $30) to Japan.
Orders Shipped from U.S. or European Warehouses:
-
Free for ≤2 kg packages (excludes accessories and orders under $30) to:
United States, Mexico, Canada, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Ukraine.
Shipping Carriers
We partner with reputable carriers including:
- USPS
- UPS
- FedEx
- DHL
- DPD
- 4PX
- Yanwen
The carrier is selected based on shipping method, destination, and cost efficiency. Specific carriers cannot be chosen at checkout, but we ensure reliable service.
Order Tracking
- You will receive a tracking number and link via email once your order ships.
- Track your package in real-time using 17TRACK.
- Allow up to 24 hours for tracking details to activate in the carrier’s system.
- If tracking shows "awaiting carrier pickup," note that third-party logistics may be transporting your package locally before handover. Updates will appear once the local carrier receives it.
Delivery Addresses
- Accuracy is critical: Provide complete, accurate addresses (including unit/apt numbers, company names). We are not liable for delivery failures due to incorrect addresses.
- Address verification: Our checkout system validates addresses. Confirm the standardized suggestion matches your intended address.
- Address changes: Requests made after shipment (typically 2–3 days post-order) cannot be guaranteed. Contact marketing@gzxlscan.com immediately. Failed changes/returns due to address errors may incur reshipment fees or refund deductions (original shipping costs).
Delivery Issues
-
Delays: While uncommon, delays may occur due to weather, customs, or carrier issues. If your package is >5 business days late:
Check tracking status.
Contact support if updates stall or seem abnormal. -
Lost or Damaged Packages:
If marked "delivered" but not received: Check nearby areas, ask neighbors, or contact building management.
If tracking halts beyond estimated timelines or damage occurs: Email marketing@gzxlscan.com within 7 days of delivery with your order number and evidence (e.g., photos). We will assist with carrier claims and resolve the issue (reshipment/refund).
Note: Carrier investigations may take several weeks. - Failed Delivery Attempts: Carriers will leave a pickup notice if delivery fails (e.g., no one home, inaccessible address). Follow instructions to retrieve your package or schedule redelivery. Unclaimed packages will be returned to us, and we will contact you for reshipment (shipping fees apply) or a refund (minus original shipping costs).
Returned Packages
Packages returned due to incorrect addresses, recipient refusal, failed deliveries, or unpaid duties:
- If undamaged, we will contact you to arrange reshipment (new shipping fees apply).
- If reshipment is declined, we will refund the order minus original shipping and processing fees.
- We are not liable for loss/damage during return transit.
Policy Updates
We reserve the right to update this policy. Changes take effect upon posting on this page (with the revision date at the top). Major updates may be announced via email or website banners. Continued use of our services implies acceptance of the revised policy.
Contact Us
For questions about shipping or order status:
Email: marketing@gzxlscan.com
Hours: 7:00 AM–7:00 PM (UTC+8 / Beijing Time)
Thank you for choosing NETUM—we strive to make your shopping experience effortless!