Service & repair
Whether your product is within or outside warranty, NETUM Customer Service will help you find a suitable solution for the issue. Depending on the situation, support may include repair, replacement parts, or another convenient option.
Repair Service Locations
United States
Serving customers in the United States.
Germany
Serving customers in European Union countries.
Please contact Customer Service before sending your product.
We support products both within and outside warranty. Because every situation is different, the available service option will depend on the product and the issue.
Our team provides clear guidance to help resolve the issue efficiently.
Service options are available for products both within and outside the warranty period.
Depending on the issue, the solution may include repair, replacement parts, or another convenient approach.
When repair is selected, the expected service cycle is about one month. If replacement parts are needed, it may take longer.
Share your product model and a description of the issue so our team can help identify a suitable service option.
If repair is arranged, send the product to the assigned repair location in the United States or Germany.
A technician inspects the product to identify the cause of the issue.
We share the inspection result and explain the identified issue.
When applicable, NETUM provides a repair quotation before work begins.
After the agreed repair is completed, the product is packed and shipped back.
