Returns & RMA

Use this page to prepare a return or request return merchandise authorization support for a NETUM product.

Before Requesting an RMA

• Locate the order number and purchase channel.
• Record the product model, serial number and the reason for return.
• Keep the product, accessories and packaging together when available.
• Do not send a product until return instructions and the correct destination have been confirmed.

Start a Return Request

Review the NETUM Refund Policy, then contact support with the order and product information.

Warranty-Related Requests

For a suspected product fault, also review the Warranty Policy. The support team may request troubleshooting information before providing return or repair instructions.