Professional Product Support
Our team provides clear guidance to help resolve the issue efficiently.
Service Options and Repair Information
Answers about warranty status, available solutions, repair timing, and replacement parts.
Service & repair
NETUM Repair Service
Whether your product is within or outside warranty, NETUM Customer Service will help you find a suitable solution for the issue. Depending on the situation, support may include repair, replacement parts, or another convenient option.
Repair Service Locations
United States
Serving customers in the United States.
Germany
Serving customers in European Union countries.
Please contact Customer Service before sending your product.
Flexible service options
Support Based on Your Needs
We support products both within and outside warranty. Because every situation is different, the available service option will depend on the product and the issue.
Warranty and Out-of-Warranty Service
Service options are available for products both within and outside the warranty period.
Flexible Solution Options
Depending on the issue, the solution may include repair, replacement parts, or another convenient approach.
Repair process
From Service Request to Return Shipment
When repair is selected, the expected service cycle is about one month. If replacement parts are needed, it may take longer.
Request Support
Share your product model and a description of the issue so our team can help identify a suitable service option.
Send to a Repair Location
If repair is arranged, send the product to the assigned repair location in the United States or Germany.
Technical Inspection
A technician inspects the product to identify the cause of the issue.
Service Update
We share the inspection result and explain the identified issue.
Repair Quote
When applicable, NETUM provides a repair quotation before work begins.
Repair & Return
After the agreed repair is completed, the product is packed and shipped back.
What Support Options Are Available?
Can I Request Support Within or Outside Warranty?
How Long Does a Repair Usually Take?
Can Replacement Parts Be Provided?
