Shipping policy
Last updated: October 22, 2026
NETUM ships internationally from warehouses in China, the United States, and Europe. Available shipping options depend on the items in your order, stock availability, the shipping warehouse, your delivery address, and shipment weight. Enter your full address at checkout to view the options and shipping charges available for your order.
Order Processing and Warehouse Selection
Orders are normally processed within 1–3 business days after payment confirmation. During promotions and peak periods, processing may take 3–5 business days. Additional order verification, stock shortages, and bulk orders may require more time.
We select the shipping warehouse based on stock availability and the available delivery route. A nearby warehouse may not stock every product. Items may ship from China even when you are located in the United States or Europe, and some orders may arrive in separate shipments.
For large quantities, stock confirmation, or a required delivery date, please email marketplace@netum.net before placing your order. Production and restocking times will be confirmed for your specific order.
Shipping Options and Delivery Times
For shipments from China, available services may include Economy, Expedited, or Standard, depending on the destination and shipment weight. Shipments from our U.S. and European warehouses use Standard shipping, without a separate Expedited option. Some accessories and lower-priced items may display Economic or a separate shipping option.
Transit time starts when the shipment is handed to the carrier and is additional to order processing time. Delivery estimates are not guaranteed arrival dates. Customs clearance, public holidays, weather, remote destinations, and carrier disruptions may extend delivery times.
Shipping from China
| Service | General transit estimate | To the United States or Europe | Import duty and tax arrangements |
|---|---|---|---|
| Economy | 10–25 days | 10–15 days | The US and EU economies are exempt from tax by default |
| Expedited, where available | 8–20 days | 8–12 days | The US and EU economies are exempt from tax by default |
| Standard — international express with duties and taxes included, our default arrangement | Approximately 12–20 days | Approximately 12–20 days | The US and EU economies are exempt from tax by default |
| International express with duties and taxes payable by the recipient — by prior arrangement | Approximately 5–10 days | Approximately 5–10 days | Please contact customer services or add a note to your order |
The U.S. and Europe estimates in this table refer to shipments originating in China, not shipments from our local warehouses.
Why Can Standard from China Take Longer, with No Expedited Option?
For the heavier weight bands assigned to Standard shipping, ordinary small-parcel services cannot accommodate the shipment. We therefore use international express shipping. Our default Standard service includes duties and taxes and generally takes approximately 12–20 days. The timing reflects the complete shipping arrangement, including its customs and tax-handling process; the use of an express carrier does not mean the shipment will follow that carrier's fastest direct service.
Expedited small-parcel service may therefore be unavailable at these weights. The service names describe different shipping arrangements and weight eligibility, rather than a universal ranking of delivery speeds.
If speed is more important to you, international express with duties and taxes payable by you generally takes approximately 5–10 days—around a week in many cases. You would be responsible for the applicable import duties and taxes. This is a choice between the convenience of our default tax-inclusive arrangement and faster delivery with import charges payable separately.
To request the faster, tax-exclusive arrangement, contact marketplace@netum.net before ordering, or clearly leave a note when placing your order. We will confirm the available route, shipping charge, and tax responsibility before dispatch. An order note requests this arrangement; it does not automatically change the checkout service or price. If checkout does not offer an order-note field, please contact customer service directly.
Shipping from Our U.S. and European Warehouses
| Shipping origin and destination | Service | Reference transit estimate |
|---|---|---|
| U.S. warehouse to the contiguous United States | Standard | 3–10 business days |
| European warehouse to supported European destinations | Standard | 3–10 business days |
We offer Standard only from these warehouses because local warehouse delivery is already generally fast. Carrier options become more limited for larger or heavier shipments. Based on the order's weight and destination, we aim to select a fast, suitable service from the available options, rather than offer a separate Expedited upgrade. Standard from a local warehouse is a different shipping arrangement from Standard originating in China and does not share its 12–20-day estimate.
Business days are Monday through Friday, excluding public holidays. Battery shipments and destinations with special transport requirements may need additional time. If delivery timing is important, contact us before ordering to confirm stock and the expected delivery window.
The carrier is selected according to the shipping route and service. Selecting a service does not guarantee a particular carrier.
Shipping Charges
Shipping charges depend on the delivery address, shipping warehouse, selected service, items ordered, and the weight used to calculate shipping at checkout. Charges increase by weight band where applicable. Multiple items can move an order into a higher weight band.
Orders containing items with different shipping rules, or items shipped from different warehouses, may have combined shipping charges. Review the total shipping charge before payment. Free shipping for one item or shipment does not automatically make the entire order free to ship.
Free Shipping
Eligible shipments weighing up to 3kg, including 3kg, qualify for the free service listed below. Eligibility depends on the shipping origin, destination, products, and the options available at checkout. The 3kg allowance applies to the combined weight used for the applicable shipment's shipping calculation, not separately to each product.
From China: Free Economy Shipping
Available for eligible shipments to these destinations:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Moldova, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Thailand, Ukraine, the United Arab Emirates, the United Kingdom, the contiguous United States and Washington, D.C., and Vietnam.
Availability for your exact address and ordered products is confirmed at checkout. Alaska, Hawaii, and U.S. territories are not included in this free shipping offer.
From the European Warehouse: Free Standard Shipping
Available for eligible shipments to:
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain.
Other supported European destinations have paid shipping options. Free shipping availability may differ when the same destination is served from China rather than the European warehouse.
From the U.S. Warehouse: Free Standard Shipping
Available for eligible shipments to the 48 contiguous U.S. states and Washington, D.C. Alaska, Hawaii, and U.S. territories are excluded from this offer.
Exclusions and Heavier Shipments
Accessories and designated lower-priced products have separate shipping charges. Free shipping does not include Expedited service. Shipments above 3kg, or shipments to destinations outside the applicable free shipping coverage, are charged according to the available checkout rates or require a separate quotation.
Bulk Orders and Shipping Quotations
Please contact marketplace@netum.net before payment if:
- Checkout shows Contact Us for a Quote.
- No suitable shipping option is available for your address or order.
- You are placing a bulk order or need a special delivery arrangement.
If “Contact Us for a Quote” displays USD 9,999, do not pay that amount. It is a quotation placeholder, not a confirmed shipping charge. Send us the products, quantities, destination country, postal code, and any required delivery date. We will confirm availability and a shipping quotation before you proceed.
Quotation thresholds vary by destination and shipping origin. A listed country or shipping option does not guarantee that every product or quantity can be shipped there.
Customs, Duties, and Taxes
Standard shipments from China use a duty- and tax-inclusive international express arrangement by default, with an estimated transit time of approximately 12–20 days. If you request and we confirm the faster tax-exclusive arrangement, estimated transit time is approximately 5–10 days, and you are responsible for applicable import duties and taxes, which may be collected by the destination authorities or carrier.
For other shipping services or routes, duty and tax arrangements depend on the service confirmed for your order. Please contact us if you need clarification before payment. Free shipping refers to the shipping charge and does not, by itself, mean that duties and taxes are included. Please provide any information needed for customs clearance promptly. Customs processing can affect delivery time.
Tracking Your Order
Once your order ships, we will send tracking information by email. Tracking may take time to update after dispatch or when a shipment transfers between carriers. Orders sent in separate shipments may have separate tracking numbers.
If tracking has not updated for an unusually long time or the estimated delivery window has passed, email marketplace@netum.net with your order number so we can investigate.
Delivery Addresses and Changes
Provide a complete and accurate delivery address, including the postal code, apartment or unit number, and company name where applicable. Contact us immediately if you need to change your address. Changes cannot be guaranteed once an order is being prepared or has shipped.
If an address error or an unsuccessful delivery results in additional carrier or reshipping costs, we will explain the available options and any applicable charges before arranging reshipment.
Delayed, Missing, or Damaged Shipments
If tracking shows delivery but you have not received your package, check with household members, neighbors, reception, or building management, then contact us promptly.
For damaged packages, keep the packaging and send your order number and clear photos of the package, shipping label, and damaged items. For missing shipments or delays, send your order number and tracking details. We will investigate with the carrier and work with you on an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.
Please report issues as soon as possible to help the investigation. This request does not limit your statutory rights.
Undeliverable or Returned Shipments
If a shipment is returned because of an incorrect address, refusal, an uncollected package, or unresolved import charges, contact us to discuss the next steps. Reshipment may require additional postage. Any refund and applicable deductions will be assessed according to the circumstances, our Refund Policy, and applicable law, and explained to you.
Contact Us
For shipping questions, quotations, or order support, email marketplace@netum.net. Include your order number if you have already ordered.